LEGAL
Refund & Cancellation Policy
Last updated: 17 Sep 2026
7-Day Returns
Easy Refunds
Free Return Pickup
5-7 Day Refund
Order Cancellation
You can cancel your order easily. Here's how it works:
Before Shipping (Free Cancellation)
You can cancel your order anytime before it ships at no extra cost. Full refund will be processed immediately.
How to cancel: Login → My Orders → Open Order → Click "Cancel Order" button.
After Shipping (Not Cancellable)
Once the order has been shipped, it cannot be cancelled. However, you can refuse delivery or return the product after receiving it (see Returns section below).
Returns Policy
We want you to love your RUDRX purchase. If you're not satisfied, we offer a 7-day return policy from the date of delivery.
Eligibility for Return:
- Product must be unused and unworn
- Original tags and packaging must be intact
- Product must be returned within 7 days of delivery
- Proof of purchase (order ID) is required
Not Eligible for Return:
- Innerwear, socks, and personal hygiene items
- Products marked as "Final Sale" or "Non-Returnable"
- Products damaged due to misuse, washing, or alteration
- Products without original tags or packaging
Refund Process
Refund Timeline:
Return Request
Within 7 days
Inspection
1-2 days
Refund Issued
5-7 days
Once we receive and inspect your return, refunds are processed as follows:
UPI / Wallets
Refunded within 3-5 business days to the same UPI/wallet.
Credit / Debit Cards
Refunded within 5-7 business days to the same card.
Netbanking
Refunded within 5-7 business days to the same bank account.
Note: Shipping charges (if any) are non-refundable, except in cases of damaged or wrong products delivered.
Damaged or Wrong Products
Received a damaged, defective, or wrong product? We're truly sorry! Here's what to do:
- Take clear photos of the product and packaging
- Contact us within 48 hours of delivery
- Share your order ID and photos with our support team
- We'll arrange a free replacement or full refund — your choice
Support: Contact Page | support@rudrx.com
Exchange Policy
Want a different size or color? We offer free exchanges within 7 days of delivery for:
- Wrong size delivered (different from what you ordered)
- Size doesn't fit (as long as product is unused with tags)
- Wrong color delivered
Note: Exchanges depend on stock availability. If the requested size/color is unavailable, we'll issue a full refund.
How to Raise a Return/Refund Request
Steps:
- Login to your RUDRX account
- Go to My Orders
- Click on the order you want to return
- Email us with your Order ID at support@rudrx.com
- Our team will guide you through the pickup and refund process
Need Help?
Our customer support team is here to help you with any questions about cancellations, returns, or refunds.
